Frequently Asked Questions

• Do I need a dedicated server/hardware to run the software?
  No. We will completely manage and host the website on your behalf. This helps us to guarantee security within a controlled environment. In addition, our hosting gives us high uptime and bandwidth. Our servers are located in a secure datacenter with direct connections to leading providers such as Level 3, Comcast, tw telcom, and Internap. We conduct hourly backups and have onsite generators in case of power failure.
• What about training?
  Our software is so easy to use that on-site training is not necessary. We provide step-by-step instructions and 24/7 e-mail support.
• Does the NSLP allow online applications?
  Part 2 Section E of the Eligibility Manual for School Meals for the NSLP (see here) states that "the LEA may accept applications electronically and may provide for electronic signatures for such submissions."
• How secure is your website?
  All submissions are secured through 128bit AES SSL encryption. Our servers are completely locked down and only accessible to a select few administrators. All user data is segregated and only accessible to that particular district.
• How will I know when new applications are submitted?
  E-mails are generated every morning at 8am when new applications exist than have not been printed for your records. This setting and the e-mail address are configurable.
• How long does it take to setup?
  Upon receipt of a purchase order, your site will be ready within 3 business days.